How do I handle a recalled product online?
With all the peanut product recalls out there these days, we wanted to take a minute to talk about how to handle this in the MyWebGrocer ecommerce application.
Using the manager’s workbench, you’ll find the affected products (by UPC), open the product and mark it as out of stock. This will prevent people from placing that item in their cart and purchasing it. You’ll have to do this for each UPC that is affected by the recall, and in each store, but it gives you the most flexibility to ensure you are choosing the right products that are affected.
Once the recall is over and you are once again selling these products, you’ll want to go back into those same products and remove the “out of stock” designation. This will once again make these products available for purchase in your online store.
Why handle recalled products in this manner? Well, if you think about it, this is essentially what you’re doing in the brick and mortar stores. You don’t actually change the POS system, or remove shelf tags or anything like that. Generally, you simply remove the affected products from the shelf, essentially making them “out of stock” for anyone thinking about purchasing them.
We hope this helps you effectively handle products affected by this, or other recalls. If you do have any questions, please contact our customer support center, where we’ll be happy to walk you through this process.
-Scot
Tags: customer support, product recall, upc
