Notes and Thoughts on Grocery 2.0

As I’m going through several issues this Monday morning, I realized this saying kept coming back into my head several times. The devil really is in the details — and it’s those details that will derail your customer service and ultimately your revenue growth.

Think about it…If you pick a gallon of milk and put it into your online grocery customer’s order and it turns out to be one day past it’s expiration, you have definitely missed a detail. Sure, you put milk into the order and the customer did want it, but they are definitely going to notice the date, and it won’t please them.

Or maybe they asked for green bananas, but you gave them yellow. Again, a detail was missed. In fact, in this case, not only was the detail of the request (green bananas) missed, but so too was the other detail — did you call the customer and tell them you didn’t have green bananas? That customer would have definitely appreciated the call and the detail of exceeding customer expectations would have been accomplished.

Details are a part of every one of our tasks throughout the day. Pay attention to them — your customers definitely do! Don’t shortchange your customers by missing the details. If you miss them enough, your business will suffer!

– Scot

MyWebGrocer Announces deployment of the MC70

MyWebGrocer is pleased to announce that the MC70 is now successfully deployed in the field, improving picking efficiency for our base of 90 Grocery Retailers.
The MC70 developed by Symbol enables MyWebGrocer’s retailers to be more efficient when fulfilling online grocery orders. The system operates on Standard Microsoft WinMobil 5.0 Operating system. It has a color display and a backlight to aid personal shoppers. This new handheld is the most rugged and durable in the market today. The increase in memory supports more order features such as displaying full customer’s order notes as well as full item descriptions.

“The New Symbol Handheld device is an exciting progression in efforts to make the fulfillment process for Retailers more efficient and cost effective” explains Curt Alpeter, Senior Vice President of MyWebGrocer. “Driving costs down and continually increasing the ROI in online shopping is a perennial goal for any retailer involved with ecommerce. The new MC70 will increase order fulfillment accuracy and decrease the amount of time it takes to fulfill an order.”

“If we didn’t use these handhelds, we’d be up a creek!” Explains Cathy Shelton Manager of the Lowes Food to Go Program, “Also, having MyWebGrocer come in and train our team on using the handhelds was a significant value-add”.

According to Conrad Blickenstorfer, Reporter for Rugged PC Review.com, “Symbol designed the MC70 to provide mobile workers with everything they need to increase productivity and efficiency indoors and outdoors, from field worker’s reading meters and repairing equipment to drivers delivering packages, hospital workers checking lab results and medication orders, and more.”

Some of MyWebGrocer’s retailers utilizing this system today include Shoprite, Lowes Foods, and Harris Teeter. Retailers can expect to see shortened order fulfillment time and an increase in order picking accuracy.

Cheers!
Courtney